1. What cookies are
A cookie is a small text file that a website stores in your browser. It is used to remember preferences, keep your session open and, in some cases, analyze product usage. There are also equivalent technologies such as local storage or pixels, which we generically refer to as “cookies” in this document.
2. Which cookies we use
| Name | Type | What it is for | Duration | Origin |
|---|---|---|---|---|
| phantom_session | Strictly necessary | Keeps you signed in to PhantomApp. Contains the signed JWT token. | Session duration (max. 12 hours) | First-party |
| phantom_sub_state | Strictly necessary | Reflects the merchant’s subscription state (active, in reactivation, suspended, terminated) to apply access redirects inside PhantomApp. | Session duration (max. 12 hours) | First-party |
| _GRECAPTCHA | Strictly necessary | Distinguishes between humans and bots on public forms (sign-up, catalog). Set by Google reCAPTCHA. | Up to 6 months | Third-party (Google) |
| UI preferences | Functional | Remembers your local POS settings (print width, shortcut order). | Persistent local storage | First-party |
| PostHog (ph_*) | Product analytics | Measures feature usage to improve the product.Currently disabled by default. | Up to 12 months | Third-party (PostHog) |
3. Legal basis
Strictly necessary and functional cookies are used on the basis of legitimate interest to deliver and secure the service. Without them, the product does not work correctly or cannot be protected against abuse.
Product analytics cookies require your prior authorization. They are currently off by default. If we enable them in the future, we will display a banner requesting your consent and update this policy accordingly.
4. How to manage them
You can manage cookies from your browser. Each one offers options to:
- View the cookies you have stored.
- Delete specific cookies or all of them.
- Block the installation of new cookies.
- Configure the browser to warn you before accepting a cookie.
You can consult your browser’s official instructions:
Note that blocking strictly necessary or functional cookies may prevent you from using part of the product (for example, you will not be able to sign in).
5. Third-party cookies
Some cookies are managed by third parties under their own policies. You can review those of the third parties we integrate with:
6. Changes to this policy
If we add or remove cookies, we will update this document and the effective date shown above. When the change requires your consent (for example, enabling marketing analytics), we will request your express authorization before starting to use it.